Job Description
For questions about this job, contact
Sarah Gill / Melanie Colley
Patient Services Co-ordinator
sarah-anne.gill@nhs.net or melaniecolley@nhs.net
Telephone 0113 2067640
Job Summary
Are you looking for a new challenge?
The Adult Therapies & Psychological Services CSU is looking for enthusiastic and highly motivated individuals to join our Outpatient Admin Team in both full time and part time roles on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within outpatients, then we want to hear from you.
The varied workload requires a flexible approach and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care. The main duties of the role support the delivery of the Adult Therapies & Psychological Services outpatient clinics. Processing patient referrals, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would provide a service to our patients face to face, through telephone calls and via email.
The successful applicant would be based at St James’s University Hospital but also will be required to work on other hospital sites on a regular basis.
Shortlisting will take place on Wednesday 3rd June 2026 with interviews the following week on Tuesday 9 June 2026.
Why you should join our Team
The Adult Therapies & Psychological Services CSU encompasses a range of services that provide support and therapy to patients in both inpatient and outpatient settings. The Adult Therapies Outpatient Admin Team supports the delivery of outpatient clinics – in the region of 80,000 to 90,000 appointments a year - across our Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetic, and Clinical Psychology services. You would be joining a well-established team of Patient Service Coordinators, Assistant Patient Service Coordinator, Outpatient Supervisors and Clerical Officers in an admin service that is committed to providing a supportive work environment and opportunities for development for all of its team members.
What you will bring to the role
We are looking for candidates who can demonstrate the following qualifications, skills, experience and knowledge:
- Literate / Numerate, ideally with 5 GCSEs including Maths and English at Grade C or above or equivalent
- Adaptable
- Flexible approach to duties and working practices
- Friendly manner
- Customer care skills, including previous experience of working with the general public in a working environment
- Effective written and verbal communication skills
- Previous admin and clerical experience (within NHS especially desirable)
- IT skills
- Insight into duties and responsibilities of post
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.